GlassyRock Arts Accessibility Statement & Policies

I welcome any comments, questions, or feedback. If you notice aspects of my site or products that aren’t working for you or your assistive technology, please let me know.

GlassyRock Arts is committed to digital equity. We strive to make the internet a more inclusive place by providing an inclusive user experience that allows everyone to maintain their dignity and independence. We are continuously working to remove access barriers and to comply with accessibility standards.

Please review the Accessibility Policy below.

Accessibility Policy

1. Purpose

GlassyRock Arts is committed to maintaining an accessible environment for persons with disabilities. We will use reasonable efforts to ensure that our policies, practices and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:

  • Services are provided in a way that respects the dignity and independence of persons with disabilities;
  • Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors; and
  • Persons with disabilities have opportunities equal to others to obtain, use and benefit from Shopify’s goods or services.

2. Definitions

For the purposes of this policy: "Disability" means:

  • Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co‐ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • A condition of mental impairment or a developmental disability;
  • A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • A mental disorder; or
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

"Service animal" means an animal accompanying a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that he or she requires the animal for reasons relating to the disability. This definition includes guide dogs used by the blind or visually impaired.

Support person means, in relation a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods and services.

3. Application of Policy

This policy applies to the GlassyRock Arts website that is public-facing. The policy applies to all staff and visitors at GlassyRock Arts, who are accountable for providing online accessibility to persons with disabilities within the GlassyRock Arts business purview.

4. Providing Goods and Services to Persons with Disabilities

We are committed to excellence in serving all visitors, including persons with disabilities, and will carry out our functions and responsibilities by:

  • Communicating with persons with disabilities in ways that take into account their disability.
  • Serving persons with disabilities who use assistive devices. 
  • Continuing to work on updating this website to meet or exceed WCAG guidelines.

5. Training for staff

GlassyRock Arts will train its staff and other individuals who provide services to the public on GlassyRock Arts' behalf on the provision of its services to persons with disabilities. This policy will also be shared as soon as practicable with new hires. GlassyRock Arts' training will include the following topics:

The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;

  • How to interact and communicate with persons with various types of disabilities;
  • How to use or access the information or products available on GlassyRock Arts' website or otherwise that may help with the provision of services to persons with disabilities;
  • What to do if a person with a particular type of disability is having difficulty in accessing GlassyRock Arts' goods and services; and
  • This policy.

GlassyRock Arts will provide training on an ongoing basis when changes are made to Shopify’s policies, practices and procedures governing the provision of services to persons with disabilities.

6. Feedback process

GlassyRock Arts welcomes any feedback regarding the methods we use to provide services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by e-mail to:

GlassyRock Arts - attn: Accessibility
3040 78th Avenue Southeast - #174
Mercer Island WA 98040
noelle@glassyrockarts.com 
206-914-0415

GlassyRock Arts will review and assess all feedback received with respect to GlassyRock Arts' accessibility practices and policies. If the feedback is in the nature of a complaint, the comment(s) or allegation(s) will be investigated, unless they are made in bad faith, or are frivolous or vexatious. When investigating complaints, those staff who directly interacted with the complainant or those who would typically interact with the complainant, if any, will be asked to comment on the allegation(s) made in the complaint. After reviewing and investigating a complaint, GlassyRock Arts will provide a written response to the individual who provided the feedback. Responses shall be provided within a reasonable amount of time and will depend on the complexity of the issues raised.

7. Modifications to this policy

Changes will not be made to this policy unless the impact of the changes on persons with disabilities has been considered. Any GlassyRock Arts policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

8. Questions about this policy

If anyone has a question about the policy, or if its purpose is not understood, please contact GlassyRock Arts. We welcomes suggestions from staff for improving this policy and the manner in which we provide services to persons with disabilities.

9. Requests for AODA compliance documents

Upon request, Shopify shall provide a copy of this policy to any person. When a request for this policy is received, Shopify will provide the document or information in a format that takes into account the requestor’s disabilities.

 

Ongoing Efforts to Ensure Accessible Content

GlassyRock Arts uses the Web Content Accessibility Guidelines (WCAG) version 2.1 as its guiding principle. As we update this website, the principles of accessible design and development are an integral part of conception and realization.

We regularly test content and features for WCAG 2.1 Level AA compliance and do our best to remediate any issues and meet or exceed the standards. Our accessibility experts test our digital content and products with a variety of tools including automated testing software, screen readers, voice dictation, screen magnification, color contrast analyzers, keyboard-only navigation techniques, and a variety of bookmarklets. We also work with people with disabilities to complete usability tests during product creation, all in an effort to build accessible products.